In order to secure all booked appointments. We kindly ask all clients to pay a non refundable booking fee of 50% of your total service. This is to be paid fully before the service commences.
Payments can be made via bank transfer or cash. The remaining balance is to be paid on the day of the fitting. Please bear in mind that if payment is not made in time, we will have to offer the slot to another client who has secured it.
We understand circumstances may arise and making the non refundable booking fee may not go as swiftly as it should. However to avoid disappointment, please do so as soon as possible.
A consultation is compulsory for all clients who require hair extensions.
We have a cancellation list, as slots do tend to fill up quickly. If a slot you require is booked and secured, you can request to go onto our cancellation list. If the slot becomes available we will contact you, then you will be able to book and secure it by paying the non refundable booking fee.
We highly do not recommend you remove your hair extensions/braids by yourself as this can potentially damage your hair.
If we produce any work on your hair and you choose another hairstylist to work on it. We are not responsible for any problems occurred.
We do not remove, maintain or repair another stylists work. If you choose Nya Impressions it is best to get your hair extensions/braids removed first.
It is insisted that you use the correct aftercare for your hair extensions/braids. Not doing so can cause irreparable damage to your hair extensions and your natural hair.
We will always offer you correct aftercare advice.
For hair extensions a *free Balmain aftercare kit is provided in our hair extension packages.
Aftercare products are sold by us, which you can pre-order.
Our *FREE Balmain aftercare kit & loyalty scheme reward is subject to availability.
Our loyalty reward scheme is not to be used in conjunction with any other offer. We can withdraw or alter the scheme without notice under our discretion.
Please show us your NUS card, Student I.D, Disability badge, or any other relevent form of I.D at the beginning of the service. So we can apply your discount at the checkout.
We do not issue refunds. If after the fitting/service is completed and you require any further work done. We will class this as either a maintenance, tidy up or a refitting/rebraiding appointment and you will be charged accordingly.
Tidy up appointment entails of checking the positioning of the hair extensions and to restyle your hair.
Maintenance appointment involves checking the positioning of the hair extensions, repositioning them in certain areas and topping up with new hair if needed.
Refit is a full removal of the hair extensions and refitting it with the same hair extensions.
During and apon completion of all services, we take photographs for our records and marketing purposes. If you do not want the photos to be used on our marketing platforms, please inform us before the service is checked out.